COVID-19 RESTRICTIONS &

FAQ’S

COVID- 19

Mixed Groups are temporarily unavailable

Personal groups and Private rides are still available! To book a ride for yourself or your own personal group of 1-5 participants, please view the Private Rides section on our  Bookings page. If you are wishing to book a larger group or personal event please Contact Us.

COVID 19 Restrictions

Please respect and adhere to Government regulations regarding COVID-19 When booking & participating in Horse-Riding activities.

  • Please complete Forms & Waivers Online prior to arrival.
  •  Temperature testing will be a pre-requisite upon arrival, Anyone showing a temperature 38.0C or over will be refused to ride and will have to vacate premises immediately along with anyone who has had close contact with the individual. Please see Ride Refusal Policy below
  • We will not be able to conduct any Horse -Riding activities for those who are experiencing cold or flu-like symptoms or those who have been in contact with someone experiencing cold or flu-like symptoms in the last 14 Days.
  • We will also not be able to conduct any horse riding activities for those who have travelled internationally or been exposed to a person with COVID-19 in the last 14 days.
  • Gloves & Masks will be provided,  participants are required to wear these at all times.
  • If you feel unwell during an activity please notify your guide immediately.
  • Only essential Participants are to enter our facility’s.
  • Riders will be required to vacate premises promptly after activities seize, this is to ensure staff have adequate time to implement hygiene procedures and maintain social distancing.
  •  Please be dressed in appropriate riding attire upon arrival to minimise the use of bathroom facilities.
  • Use provided hand sanitizers upon entry & exit.
  • Maintain social distancing of 2 meters where possible.
  • Avoid physical contact as much as possible, for example, no shaking hands or other means of contact, no social gatherings.

FAQ’S

How do I make a booking?

You can Book Online or via phone (02) 6687 1446.

Due to local Council Regulations Beach Rides are available on weekdays only, we cannot conduct Beach Rides on weekends or public holidays.

What are your ride times?

Ride times vary daily, please Contact Us to obtain a ride schedule for your desired dates.

Where are you located?

We have two locations!

Our Beach Rides are operated at Old Minning Road, Lennox Head NSW 2478 

All our other rides and services are conducted at our ranch nestled in the hills of Bangalow, Pegasus Park Equestrian Centre, 946 Friday Hut Rd, Binna Burra NSW 2479

Please ensure you arrive at least 10 minutes prior to your ride, If you are late we may not be able to wait and a refund will not be available, where possible we may be able to offer you a place on a ride later that day.

Please Remember we operate in the state of NSW. During the Months of October 4th 2020 – April 4th 2021 NSW runs on Daylights saving time, meaning NSW is 1 Hour ahead of Queensland time

What if i don’t have a car?

We may be able to offer transport to you or your group for an extra fee. Transport is subject to availability, please Contact Us

Alternatively, for Taxis or Shuttles contact Go Byron

Buses can be an affordable option. Please be sure to discuss with staff before booking, you will require one of our staff to pick you up from the local bus stop as it is too far to walk to the ride meeting points.

Buses from Byron – Lennox Head & Bangalow, check out  Blanch’s Bus Timetable

If you are planning on catching a bus please notify our staff and were we can we will arrange for you to be picked up from the bus stop

How many participants are in a group ride?

Group Rides run at a maximum of 8-10 riders. If you are looking to book  a Private group of 5 or more riders please Contact Us

Do we need to have any riding experience?

Experience is not necessary. We will need to know some details like your age, weight, height & riding experience, so we can pair you with the right horse!

Beginner riders will be allocated a  Lead-Line Guide. Riders who demonstrate competence from past experience may be able to ride on their own after assessment from the head guide.

Please refer to the chart below-

1) Beginner: Never ridden a horse before.

2) Novice: Have ridden a horse at a beginner level.

3) Intermediate: Comfortable at trot and canter. Can rise to the trot.

4) Experienced: Comfortable at all gates and with a more spirited horse.

Why is it important for me to be honest when giving details about my experience?

Upon booking it is important that you are honest about your riding experience. We hold high regard for your safety, if you are nervous or haven’t ridden in a while you may need a little extra assistance please let us know upon booking. Please be honest don’t exaggerate your experience we need to ensure we have the right horses and enough staff to conduct the ride in a safe manner, in situations where your own safety or the safety of the ride could be at risk we may have to refuse your ride without refund.  For more details Please see our  Ride Refusal Policy below

What pace will the ride be?

Rides are set at the pace of the least experienced group member.

If you are an intermediate or experienced rider wishing to trot & canter we suggest one of our Private Hinterland Rides or Lessons 

Due to council regulations, beach rides are operated at the walk only.

Is there a minimum age?

The minimum age for group tours is 10 years old. However, We have a range of activities for children aged 3+ including Private Rides, Pony Rides & Lessons 

Safety is a major concern we operate in line with NSW WH&S standards Children under 12 will be allocated a lead line guide, Those who demonstrate competence from previous experience may be able to ride off the lead under the direction of the head guide.

Do we ride for the whole 1 or 1.5 Hours?

Your ride will begin with a 15-minute Safety induction & meet and greet with your horse.  During COVID-19 we ask that you please complete the required documents prior to arrival.

Can I Bring my own phone or camera on the ride to take photos?

Unfortunately, you cannot take photos whilst riding or being mounted on the horse. However, one of our staff will take photos of your ride which will later be uploaded to our Facebook Page Horse-Riding Byron Bay. If you do not consent to this please notify our staff and we will arrange a method of delivery that suits.

Is there a maximum weight?

Yes, The maximum weight is 100kg.

What if i have a medical issue, can i still ride?

We are an inclusive community at Pegasus Park and we will do our very best to assist you where we are capable. If you have any medical issues, injuries, allergies, or disabilities, please Contact Us to discuss. In some circumstances, we may require a letter from your doctor, clearing you to ride.

What if a trip gets cancelled due to bad weather?

 If we deem weather conditions to be dangerous or grounds to wet, we will cancel your ride and give you a full refund. If you have concerns about the weather conditions on the for the day of your ride or if you are travelling a long distance to get to us, please give us a call the day before departure.

What is your cancellation policy?

For individual bookings and groups of up to 4 persons, we will fully refund any booking that is cancelled at least 48 hours before ride departure. Cancellations within 48 hours of ride will incur the full cost of the booking. Groups of 5 or more,  will be fully refunded if a cancellation is made at least 5 days before ride departure. Group booking cancellation with less than 5 days notice, but more than 48 hours notice will incur a fee of 50% of the total cost of the booking. Cancellations within 48 hours of departure will incur the full cost for the booking.

Please note we cannot provide refunds to those who decide not to ride on the day. If you are concerned about the confidence or willingness of your self or the participant you are booking for we recommend a Shorter 30-minute pony/horse ride, 1/2 hour lesson or the beginner’s ground-based course. Please see our Bookings Page for more details

What is Your Ride Refusal Policy?

Due to COVID-19, we have had to take extra precautions, anyone who is showing cold or flu-like symptoms or has a temperature of 38.0C and above will, unfortunately, be refused to ride along with those in their personal group and will incur the full coast for the booking.

Failure to comply with safety guidelines & instructions, displays of aggression or intoxication will result in ride refusal or immediate termination of your ride.

Due to safety, it is important that participants give a clear description of their horse riding experience so we can plan the ride accordingly. In circumstances where participants have given misleading information or exaggerated their horse experience, not displaying this on the day and in the event where we do not have a suitable horse or an adequate number of instructors to cater for you,  may result in refusal of your ride and full booking fee incurred.